Decrackle Agents
Voice agentsthat answer the phone.
Every voice agent runs on Agent, our conversation model, working from your knowledge base and following your workflows. The same models clean, transcribe and speak every call.
01What’s in an agent
Three building blocks.One voice agent.
A model that decides, what it knows and what it does.
- 01
Agent
The conversation model
Understands what the caller wants and decides the reply.
- 02
Knowledge Bases
What the agent knows
Upload your documents, FAQs and policies so your agents answer from your own information, not guesswork.
- 03
Workflows
What the agent does
Define the steps an agent follows, like booking, transfers and follow-ups, so every conversation ends in the right action.
02How a call works
One question,four models.
A caller phones Northside Dental to move an appointment. Here is what each model does with the call.
- InCaller audio, phone lineSample call · Northside Dental
- 01
Clarity
Speech enhancement
Latency about 10–15 ms
Background noise is removed before anything else happens.
Caller audio
Phone lineVoice kept
- 02
Scribe
Speech transcription
Latency about 120 ms
The caller’s words become text.
Transcript
CallerHi, I need to move my appointment to Thursday.
- 03
Agent
Conversation model
Recognizes the intent, checks your knowledge base and follows your booking workflow.
- heard
- “Hi, I need to move my appointment to Thursday.”
- intent
- reschedule_appointment
- details
- day = Thursday
- knowledge
- Clinic hours→Thu 10:30 · 2:15
- decides
- Offer two Thursday slots→reply
- 04
Narrate
Speech generation
Latency about 350 ms
The reply is spoken back to the caller.
Reply audio
Sure. I have Thursday at 10:30 or 2:15. Which works better?
- OutReply audio, back to the callerFull turn under 1 s
- Languages
- Agents support 18 languages. They are English, German, French, Spanish, Italian, Portuguese, Swedish, Danish, Hindi, Gujarati, Marathi, Tamil, Telugu, Bengali, Japanese, Thai, Nepali and Hebrew.
03Next step
See an agenton your own calls.
Tell us what your callers ask most and we’ll set up a demo around it.