Speech infrastructure for companies and creators
Conversation Intelligence.
Record, transcribe and analyze every customer conversation.
- 00:04AgentThanks for calling. How can I help today?
- 00:09CustomerI'd like to move our team to the annual plan.
- 00:15AgentHappy to help. I can switch that over right now.
AI summary
Customer asked to move to the annual plan. Change made on the call.
SentimentPositive
Intent: UpgradeTranscribedResolved
Capabilities
Capture every conversation. Understand every customer.
- 01
Conversation recording
Record all your customer interactions, from calls to chats. Keep a complete record of every conversation for in-depth analysis on your dashboard.
- 02
Conversation transcription
Get transcripts of your captured conversations automatically. No more manual transcription: Decrackle gives you clear text to work with.
- 03
Keyword derivation
Decrackle generates the key terms and phrases of a conversation that matter most to your customers. Use this data to refine your marketing strategy and content creation.
- 04
Insights on different parameters
Gain insights on parameters like customer needs, product feedback and agent performance.
- 05
Sentiment analysis
Understand how your customers feel. Decrackle analyzes conversation sentiment so you can find areas for improvement and positive experiences.
- 06
Conversation summary at a glance
Get a concise overview of each conversation with AI-powered summaries. Grasp key points quickly and keep the data for future reference.
- 07
Actionable insights
Generate insights that guide decisions and improve customer experiences.
- 08
Reporting
Create reports that highlight key trends and customer feedback. Track progress, find areas to improve, and show the impact of your efforts.
Enterprise solution
Scale up your operations. Features for enterprise teams.
- 01
Bulk upload and processing
Upload large datasets of conversations for rapid analysis, saving time and resources.
Batch uploadSample data Drop audio files or a folder
- call-recording-01.wavDone
- call-recording-02.mp3Done
- call-recording-03.m4aProcessing
- call-recording-04.wavQueued
- 02
Enhanced quality assurance
Identify areas for improvement and help your agents deliver better customer experiences.
Agent scorecardSample data Greeting and verification96
Empathy88
Issue resolution92
Compliance script74
- 03
Customizable dashboards
Gain clear, actionable insights through dashboards designed to match your specific KPIs (key performance indicators) and reporting requirements.
Customer experienceSample data Positive conversations by week
Week 1Week 12
Intent: UpgradeTopic: BillingTopic: Onboarding
- 04
Scalability
Built to handle high volumes of data.
Benefits
Collaboration, efficiency, insights. Benefits of the Conversation Intelligence dashboard.
- 01
Collaborate in real time
Decrackle provides a shared workspace where your team can collaborate. Analyze conversation insights together, share notes, and take collective action, all within one platform.
- 02
Boost efficiency, save time
Decrackle automates tedious tasks and speeds up analysis, freeing your team to focus on what matters most: the customer experience.
- 03
User-friendly interface
The interface is designed for ease of use, regardless of technical expertise. Get started quickly, without a steep learning curve.
- 04
Integrates with your applications
Decrackle integrates with your existing applications, streamlining your workflow without data migration or complex setup.
Industries
Made for different domains.
Conversation Intelligence is not a one-size-fits-all solution. It is designed for communication and workflows in different fields.
- 01
Sales & Marketing
Refine your strategy by identifying customer needs, preferences and buying signals within conversations.
- 02
Freelancers
Keep a searchable record of every client call. Get transcripts, summaries and action items without taking notes, so you can focus on the work.
- 03
Media & Entertainment
Gain audience insights by analyzing viewer feedback and social media conversations, to support content creation and marketing.
- 04
Customer Support & Service Centers
Use conversation analysis to identify areas for improvement, personalize support interactions, and check agent quality.
- 05
Meetings & Interviews
Capture and transcribe important discussions. Generate summaries, extract key points, and share them with participants for better follow-through.
Get started
Understand every conversation. Start with one call.
Book a demo to see how Decrackle records, transcribes and analyzes your team's calls, chats and meetings.